As some readers may know, I run an award booking service called Awarding Canada. Award booking services are all pretty much the same in substance – a client submits a request, company researches their request, and after some back-and-forth, an award booking is made for the client.
Tag Archives for Award Booking.
Aeroplan's value is going down the hole with this little problem.
Aeroplan members can now book award tickets on GOL Linhas Aéreas S.A., a Brazilian carrier.
With my award booking service, I get to deal with Aeroplan a lot. And when I mean a lot, I mean, I make hundreds of calls a month to Aeroplan. Most of their agents are competent (their supervisors, surprisingly, less so). However, sometimes you get an absolute delight, who is wildly special. I mean absolutely, terrifyingly, wildly, special. For this story, let’s call her Olga (a pseudonym).
Sometimes when you’re searching for award space, be it on Aeroplan, United, Delta, etc., you’ll find that some seats will show as available when you search for them from origin to destination, but when you call to book the flights segment-by-segment, those flights show as unavailable. Often, this is caused by married segment logic. Today’s Sunday Reader Question is: what are married segments?
Phantom availability is when an award search engine shows award seats as available, but when you go to confirm them, they come up as unavailable. However, I’ve been noticing a new phenomenon with Star Alliance availability – “hidden” inventory.