Turkish Airlines, a Star Alliance carrier, has been offering an extremely generous status match program for a number of years. It’s a relatively easy process, and this Sunday Reader Question addresses: How do I get a Turkish Airlines status match?
Things you’ll need:
– A status card at the Star Alliance Gold level equivalent (50,000 miles) with another Star Alliance, One World, or Skyteam carrier. Scan the front of the card. Save it in PDF form.
– A screenshot/PDF print of your online account summary with the other program. Don’t worry if you don’t have any transaction history (for example, because you’re status matching from a status match), as they don’t seem to care.
– A Turkish Airlines Miles&Smiles account in the same name of your competitor account.
Step (1): Go to the Contact Us form.
Step (2): Click “New Feedback”
Step (3): Enter the following:
Step (4): Enter a simple and concise request in the comments box. I suggest something along the lines of “Please find attached a PDF of my Frequent Flyer Card and my account history with XX which shows my status of XX, which is equivalent to Turkish Airlines Elite (Star Alliance Gold). Please process a status match to Turkish Airlines Elite (Star Alliance Gold). Thank you.”
Step (5): Attach the PDF documents. I would suggest merging those two PDFs into one document.
Step (6): Select “Yes” to “Would you like us to reply to your feedback?”
Step (7): Login to your Miles&Smiles account and click submit.
Step (8): Wait. I’m finding that status matches are being processed within 48 hours. Sometimes this can take longer. If after two weeks you’re not upgraded, submit your application again. Note that the email informing you of the upgrade can happen much later than your actual upgrade. Login to your Miles&Smiles account to see if you’ve been upgraded before re-submitting.
Step (9): Miles&Smiles will mail you a card within a couple of weeks. Otherwise, if you’re ever at Istanbul IST airport, you can get a card made up on the spot at one of the Miles&Smiles kiosks. What I usually do is click “Lost Card” once I’m granted the status match, as this expedites the process.
Congratulations! You now have Star Alliance Gold for 2 years! To renew your status, you will have to either (a) get 25,000 status miles in the first year, or (b) 37,500 status miles in two years.
There are some tricks to get the status again without renewing, however, I’ll leave that up to you to figure out 😉