Denied Boarding


Proof of onward travel?

My partner recently traveled on Cathay Pacific from Toronto to Denpasar via Hong Kong on a Canadian passport. At the check-in desk, the agent demanded proof of onward travel from Bali. While we had something booked, all that information was with me and not with him (he was traveling alone). The agent said “you are not traveling today.” At this point it was nighttime where I was, and he couldn’t get a hold of me and was scrambling what to do. This article will explain the requirement for proof of onward travel, and what to do if you encounter a problem with it, and help you avoid being denied boarding.

Getting Compensation for Denied Boarding

With the holiday season, air travel is solidly booked, and some passengers will have disruptions in their travel plans because of routine airline overbooking. To maximize sales, airlines will sell more seats than they have available, with the knowledge that there’s a good chance some people won’t make it to the airport for their flight, misconnect, or otherwise won’t make their flight. This increases the chance that airplanes fly full, which increases airline revenue. Sometimes, their risk calculations are off, and there are more people wanting to fly than there are seats available. This means that the flight is “overbooked.” This article will explain what your options are if you’re departing from Canada on a Canadian airline, for both domestic and international itineraries.