Later this summer I’ll be travelling to South America. My trip is a rather complex hodgepodge of flights, one of those tickets being booked as a (rather expensive) refundable ticket on Delta. I booked this ticket as a “last chance” option, hoping for award availability to appear. Fortunately, it did a appear, booked it, and I cancelled and refunded my Delta ticket online.
In the course of cancelling my Delta ticket, I received a confirmation both on the website and in my email. The reservation dropped from ‘My Trips’ on my Skymiles account. I even had confirmation codes:
Notice the statement: “You’ve successfully cancelled your trip. The credit card used to purchase your ticket has been credited the full purchase price.” I thought, rather legitimately, that the trip was cancelled and the refund processed. Days go by and there’s no refund. I thought that was weird since I usually get refunds from Delta within 2-3 days. I contacted Delta asking for confirmation of the ticket cancellation/refund. To my surprise, I was told that the reservation was active and uncancelled. Wow! The agent quickly cancelled it and I received two refund emails, one for each ticket.
Had I waited for Delta’s stated “one billing cycle” for a refund, I would have likely missed the flights on my active reservation, and getting a refund after having no-showed would have been a nightmare. Even with a confirmed refund email, how in the world would have I convinced Delta that there was a refund error?
Delta’s website isn’t great when it comes to refunds, such as automatically applying a Skymiles redeposit fee even if a ticket is within the 24-refund window. While resolved, my situation here could have been significant, with me fighting for a refund after no-showing on an active reservation. The message is clear though: check to confirm your reservation was actually cancelled and refunded if you processed that cancellation online.