I have a number of cards with American Express in the United States. I was recently approved for and given an SPG card. Once I received it, I used it for a week for a number of purchases, including a large purchase for laser eye surgery. However, I was noticing that the charges were never showing up on the account. I even called American Express and they couldn’t see the charges. Weird.
Today I did a test charge at a pharmacy for $1. It was approved. However, the receipt showed the last four digits as different from my card’s account number! What the heck!?
I called American Express. They continue to be unable to see any pending charges. I get transferred to a supervisor. He’s absolutely flabbergasted, and has no clue what’s going on. After an hour, he says he has no clue where the charges are, and they will have to do an investigation (with a new card couriered to me).
I’m frightened that a different number could possibly be put on my chip. I feel horrible that it’s possible another person might have these large charges to deal with. I’m also embarrassed that I have to talk to my eye clinic about this, which just makes me sound sketchy. I’ve wasted an enormous amount of time on this, and it’s still not fixed. There’s also no way I will be able to meet the minimum spend for the bonus points.
Hopefully this gets fixed rather quickly. I don’t understand how this could happen, and makes me question card security. I guess I’ll hear back in a couple weeks once the investigation concludes.