I recently wrote about how Aeroplan is blocking certain airlines, including Swiss and Air China. Airline blocking has been going on for many months now, and Aeroplan recently admitted to the issue in a press release.
Per LoveGlobeTrottin on Flyertalk, Aeroplan is now blocking all redemptions online for any booking that does not involved a point within Canada or the United States. This would be a new rule/block, and I have confirmed it. For example, if I search LHR – JNB as a round-trip, this is what I get:
The same issue occurs if I search SYD – BKK one-way and round-trip; GRU – JNB, and BRU – LIS. I also get the same error when searching LHR – MEX. However, if I involve any point within Canada or the United States, the results populate as normal. However, if you search ZRH – anywhere as a one-way ticket, including to Canada/USA, the same error occurs. Conveniently, calling into Aeroplan costs $30/passenger over what it costs to book online. I can’t fathom a technical issue that prevents online bookings for non-Canada/USA flights. That doesn’t make sense. At the end of the day, all I can think is that Aeroplan is trying to force customers to call to book their Aeroplan ticket, which can often take hours of hold time and costs more money than it should.
Aeroplan advertises their online booking system as the best means to make bookings, but it appears to be blocking certain types of bookings from being made online. Perhaps this is a desperate response to Aimia’s dramatic loss in value, and an attempt to collect more fees, but regardless, with the airline blocking and what appears to be intentional breakage to charge clients more, Aeroplan is tumbling down a black hole I don’t see it getting out of.
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