Aeroplan has had a love-hate relationship with Air China for the past couple years, with technical difficulties blocking bookings with Air China. Air China recently became bookable with Aeroplan. However, I recently had a client with my award booking company, Awarding Canada, who wanted to book an infant ticket on an Aeroplan booking with Air China.
To make this booking, I called Aeroplan to issue the infant ticket. However, the agent was unable to confirm the infant ticket and had to call the ticketing department. That office said it was impossible to book infant tickets on Air China. I spoke with a supervisor. She indicated that Aeroplan was unable to book Air China infant tickets because Air China only accepts paper tickets for infants, and Air Canada, Aeroplan’s ticket issuing agent, stopped issuing paper tickets a couple months ago.
If you read the Aeroplan Terms and Conditions, they reference the possibility of issuing paper tickets, and there are no restrictions on infant tickets. I emailed my contact at Aeroplan. This is what they said:
Aeroplan reward tickets are issued by Air Canada. According to IATA and some recent interline agreements, airlines such as Air Canada have moved towards paperless travel and do not offer paper tickets to be issued on Air China. We are in the process of updating our website accordingly and apologize for any inconvenience caused.
Members have the following two options:
- Book a regular Aeroplan reward (pay the full amount in miles for an adult) or
- Purchase a revenue e-ticket for the infant.
For option #2, you would need to call Air China at 1-800-882-8122 and reference your Air China booking number to have them book a revenue infant ticket directly.
So it looks like you cannot book Aeroplan infant tickets for any reservation involving Air China through Aeroplan. I’d say this is hugely troubling – you could have a large mini-RTW booking, and if there’s even a single Air China segment, it appears that an infant ticket cannot be booked through Aeroplan.