My SPG Best Rate Guarantee Experience
Many hotel programs offer a Best Rate Guarantee (BRG) program, where the chain will beat any price listed by another online travel agent (subject to a laundry-list of terms and conditions). SPG has recently upped their BRG offer: you can select either a 20% discount on the matched rate, or 2,000 SPG points. Previously, the offer was a 10% discount on the matched rate. Moreover, unlike a number of other BRG programs, with SPG you don’t need to book before you submit a BRG claim. I recently did this, and will explain my experience and provide some tips for when you do it.